Digital Concierge Academy - 1 minute introduction

free coaching Jan 06, 2019

Transcription of the video:

When I was in bankruptcy with my business in 2009 I had no income.

I needed money to support my family.

What I had built in 15 years was gone in 15 weeks.

I had to find a way to make money and rebuild my income.

Luckily I had a professional coach.

I believe everyone should have a professional coach to mentor people through difficult times in their life.

I believe everyone should be able to build and grow a business and an income.

I am Tom Koster from The Netherlands, founder and CEO of

I work with European pro’s in digital marketing, social media, IT and web.

With my support they increase their income and become better at what they do by becoming a certified digital concierge.

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It's 5PM and I have to admit that I still have not shaved yet.

free coaching Oct 12, 2018

Hi. This is Tom Koster. Today is Friday, October 12th, and I want to talk to you about something that I feel is maybe unfair to other people, and that's the fact that a lot of times, just like today, I got out of bed, go to my office that I have in my home, I started working, relax a little bit, work some more, have contact with my clients, have my intern come into the office, do some work, and at this moment, it's almost 5:00 PM, and I have to admit that I haven't shaved yet, and, oftentimes, I take a shower in the morning, and I haven't showered yet. I did put on my pants and my socks, but I didn't put on my shoes. I'm wearing my slippers, and I'm still wearing my shirt that I put on this morning at 7:45 when I got out of bed.

I feel it's a little bit unfair to other people who have jobs and work for employers, which I did in the past. From the late '80s to the early '90s, I worked for an employer, and I had to show up on time, I had to leave on time, and my employer decided what...

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10 steps to grow your digital agency business

free coaching Aug 18, 2018

Welcome to this video. I'm Tom Koster and today I want to share with you the 10 step system to grow your digital agency business and get more clients.

This is part of the community website that we have, at www.CRN.Business This is the part via my library over here and then it's the Create Revenue Now Basic Program which is all about sales, but also I share the 10 steps to grow your digital agency.

And I want to go over these 10 steps very quickly with you at this moment. As you can see, these are videos, very small videos, and the first one, step one is create a portal website. Second one is talk to regional business owners. Then number three is create an irresistible free offer. Number four is get referrals. Number five is build your audience. Six is make the sale consistently. Number seven is sell your hours for euros. Number eight is manage your clients' expectations.

Number nine is study marketing and sales and number 10 is run your business professionally. Now, these are not 10...

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How long will it take to build a business in digital marketing, IT, and Web starting from scratch?

free coaching Aug 13, 2018

Welcome to this video. I'm Tom Koster, and currently I'm in France, in the South of France. It's the last day of our vacation, and there are some palm trees here near the beach. And today I want to talk to you about what it takes to build a business in digital marketing, IT, and web, starting from scratch. And how long it will take.

So, the question is how long will it take to build a business in digital marketing, IT, and Web? And if you hear some noises from the background, there are some people here standing with their caravans. Moms and dads with little children. But let's get back to the topic, how long will it take? And the honest answer is it depends. It depends on the expertise you have. It depends on your network. It depends on the amount of action that you take. And it can take a year, it can take two years, three years. In my opinion it takes at least two to three years to build a solid business if you start from scratch.

Now, if you already have a network, if you already...

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The Secrets to Success by Achieving More with Less

free coaching Jul 25, 2018

Welcome to this video. This week, we are going to talk about a book called The 80/20 Principle by Richard Koch and the subtitle is The Secrets to Success by Achieving More with Less. And I can remember when I first learned about the 80/20 rule, also called the Law of Pareto, when I was in high school way back then and my teacher taught me in school. In economics class. The Italian mathematician, Alfredo Pareto figured out that 80% of the profits came from 20% of the customers. Also, from 20% of the articles that people were selling and also that the 80/20 principle is also applying to nature.

And I've studied it a little bit more and a few years ago, I found this book, The 80/20 Principle, and I started using the principles in my business. So, I asked myself and you may ask yourself also what 20% of effort can I take that gets me 80% of my results. Or what are the 20% of my customers who bring me 80% of my sales and profits? And when you look at that from an economic standpoint,...

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Don't piss off your clients

free coaching Jul 16, 2018

Welcome to this video. This is Tom Koster, and this week I want to talk about the subject of not pissing off your clients. And with that I mean not billing your clients too much and go for a long term relationship with your clients.

It's not that difficult to sell once, but it's much more difficult to sell over and over and over again. And if you have the best interests of your clients in mind. Then it's your obligation to build the relationship with your clients. And and more value to the clients than you ask money in return.

Because when you ask too much money for your clients and your clients do you not see you at enough value sooner or later, and I can guarantee you, it will be sooner, they will leave you for someone else who is offering more value for the money.

So the suggestion of this week is be very careful with your billing to your clients and build long term relationships.

That's it for now. Bye, bye.

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Take time for reflexion

free coaching Jul 12, 2018

Welcome to this video, I'm Tom Koster and today we're going to talk a little bit about reflection. With reflection, I mean looking back at what you are doing. I'm currently in a hotel room in Amsterdam at the Schiphol airport at the Ibis Hotel. This is a place where I come to a couple of times a year, just to reflect. For me, this is a great way to step out of my comfort zone, out of my office, out of my home, just to reflect on what's been going on.

It's important for me as an entrepreneur, it might be the same for you as an entrepreneur to take time off and reflect and see what you are doing. Now in these kinds of sessions, I look back from the past couple of months and I'm asking myself a couple of questions. Number one is have I achieved the goals that I set out to achieve? Question number two, what went right? And question number three, what went wrong and can do better. What can I do better in the future to reach my goals faster or reach my goals at all and what has gone well...

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Should you delete your Facebook business page and your personal profile?

free coaching Mar 28, 2018

Welcome to this information session, I'm Tom Koster, and today we're going to talk about a topic which is very active in the media at this moment, and that's the Facebook security topic. 

And if we take a look at what's going on in the news media, then there's a lot of attention about privacy in Facebook. And a few days ago I read that Mr. Elon Musk deleted the Facebook pages of Tesla and SpaceX. And there's a lot of stir in the media whether business people and private people should delete their Facebook profile. 

And I have been thinking about that a lot, whether or not I should delete my Facebook information, and I've decided not to do it. And in this short information session I'm going to explain why I don't.

And the reason why I do not delete my Facebook and my Facebook pages and my Facebook profile is the reason that I basically use Facebook as a medium to communicate with my clients and with my prospects. And also I'm using it for my clients purposes, marketing...

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One of the most boring topics of doing business

free coaching Mar 14, 2018

Welcome to this video, I'm Tom Koster, and today we're going to talk about one of the most boring topics of doing business. And the boring topic is called bookkeeping. And bookkeeping is also one of the most important topics in business, because with bookkeeping you know whether or not you are making a profit, and to be in business is all about making profits.

And in doing bookkeeping, you have two choices, choice one is to have someone else do the books for you and pay that person, and have that person tell you whether or not you are doing a good job. And the other one, my preference, as you may know, is do it yourself. And the reason is that I'm doing my books myself since a few years now, and my wife used to do the books for me, and she did an excellent job, the only challenge was that my wife told me how my business was doing. And what she told me was sometimes in contrast with the feeling I had of how my business was doing.

So the books were actually telling that the business...

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Time management for our kind of people.

free coaching Mar 05, 2018

Welcome to this week's video. I'm Tom Koster and today we are going to talk about time management for our kind of people. Our kind of people, we are people who work in digital marketing, in web and in IT. What we do is we help end user customers, which are small business owners with their marketing, with their websites, and with small IT projects.

Time management for our kind of people is something else than time management for other entrepreneurs or for people who work for other people. The way I advise people in our industry to do time management is to work in blocks of uninterrupted time. You see, when I'm with a client, and my client is asking me questions then my client deserve my undivided attention. It's not respectful for me to my clients that I get interrupted by phone on every occasion that someone else thinks he or she needs me.

That's what I also share with my clients. I share that whenever I'm with you, you get my undivided attention. Most of the time my phone is on...

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